Terms of Service

1. About these terms

These terms form an agreement between you and ViviMate ("ViviMate", "we", "us"), which operates vivimatepro.net and the ViviMate subscription service (the "Service").

2. The Service

ViviMate provides access to streamed television and on-demand content for the length of the plan you purchase. ViviMate is a subscription service; it is not a media player. To use it you need a compatible device, a third-party IPTV player app and a suitable internet connection, all of which are your responsibility. Third-party apps are provided by their own developers under their own terms.

Content availability, channel line-ups and picture quality can change over time and depend on the source of each stream. 4K and 8K playback is available only where the stream is provided in that resolution and your equipment supports it.

3. Orders and payment

• Prices are shown on the pricing page and confirmed when you order.
• Your subscription period starts when your access details are issued.
• You must provide accurate contact details so we can deliver your access details and support.

4. Your account and acceptable use

You agree:

• to use the Service for personal, non-commercial viewing only;
• not to share, resell or publicly distribute your access details or the content;
• not to attempt to disrupt, reverse-engineer or gain unauthorised access to the Service;
• to comply with the laws that apply to you where you use the Service.

We may suspend or end access that breaches these terms.

5. Availability and support

We work to keep the Service running smoothly, but streaming depends on many factors outside our control, including your internet connection, home network, devices and third-party apps. We do not guarantee uninterrupted or error-free service. Planned maintenance or technical issues may occasionally cause interruptions; we aim to resolve them promptly.

6. Renewals and cancellation

Your plan runs for the period purchased. To continue after it ends, contact us to renew. How cancellations and refunds are handled is set out in our Refund Policy.

7. Liability

To the extent permitted by law, our total liability relating to the Service is limited to the amount you paid for your current plan, and we are not liable for indirect or consequential losses. Nothing in these terms limits rights you have under consumer-protection laws that cannot be excluded.

8. Changes

We may update these terms. The version published on this page applies to new orders placed after it is published. If a change materially affects an active subscription, we will let you know.

9. Contact

Questions about these terms? Contact ViviMate support. See also our Privacy Policy.