Support
Contact ViviMate Support
Ordering, setup help or a question before you buy: send us a message and a member of the team will reply.
Support hours
24/7
Get a faster answer
When you contact us, include these details and we can usually help in one reply:
- The device you watch on (e.g. Fire TV Stick 4K, Samsung TV)
- The IPTV player app you're using
- What happens, and any error message (a photo helps)
- For MAG boxes: the MAC address on the label
- For orders: which plan length you'd like
Many questions are answered in the ViviMate FAQ and the troubleshooting guide.